Refund policy

90-Day Money-Back Guarantee

If you’re not completely satisfied with your Tide purchase, contact us within 90 days of purchase for a full refund—even if the bottle is empty.

Email tidestore77@gmail.com with your name and order number, and we’ll guide you through the process.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, contact us with a photo of the issue. We’ll arrange a replacement or refund as quickly as possible.

Refund Processing

Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear.

Nothing in this policy limits your rights under the Australian Consumer Law.